Defining Contact Roles

Organisation Contact

This is normally the Director of Pathology/Quality Manager (or equivalent) who oversees the entire Organisation. Communication will mainly occur at the participant contact level, however, these contacts will be our final point of contact if there are any issues that require escalation. Users assigned at this level will have access to reports (not result entry) for all sites and their participants. They can also add contacts on the site and participant level.

Site Contact

Most often this is a Laboratory Manager (or equivalent) who oversees a particular site (location) and the participants associated with that site. They can add contacts, review reports and enrol participants associated with the site.

Primary Participant Contact

This is normally the Scientist in Charge/Supervisor of a particular participant number(s). They may enrol, add or remove contacts, enter results and review reports for all participant numbers they are assigned to. Shipments are also addressed to this individual and shipment notifications will be sent to them.

Participant contacts

Contacts can be added to one or many participant numbers to facilitate online result entry, and review of electronic PDF survey reports and of certificates of enrolment/participation. There is no limit to the number of contacts that can be assigned to any participant.

Finance Department/Accounts Payable

Staff granted this profile will sit at the Organisational level of the hierarchy and will have access to all QAP company invoices for prompt processing.

We do appreciate that some of the roles may vary and users can be assigned at each of these levels as needed.

For each of these Contacts the following mandatory details are required to establish the profiles in myQAP:-

Full Name
E-mail Address
Phone number
Role (e.g., Scientific Officer, Laboratory Manager, Technical Officer)
Access Level (Details on access levels below)

Full Access

A ‘Full Access’ user will have access to all areas within the myQAP customer portal, primarily, this will include enrolments, invoices, reports and result entry.

Limited Access

A ‘Limited Access’ user will have access to all of the myQAP tabs excluding ‘Enrolments’ and ‘Invoices’. This profile is for laboratory staff who will review survey reports, but do not need to enrol or manage invoices.

myQAP Portal Result Entry Only

This profile has been created to facilitate the online entry of survey results through the myQAP portal.

Finance Department Access

A Finance Department profile has also been created to make the payment process easier. Participants will need to log a myQAP Request to add an accounts payable contact. If this profile is selected, the user will have access to invoices and requests. This will allow the nominated contact to easily access copies of invoices for prompt processing and raise queries for any issues.

The RCPAQAP is committed to protecting the information we collect, which is stored and not divulged to any third party.

When a staff member leaves the organization, raise a request to notify the RCPAQAP. The user’s profile will then be de-activated ensuring they no longer have access to any items associated with your organisation.